It won’t let me turn on iMessages

I can’t turn on iMessages. It keeps saying error occurred

iPhone 11, iOS 16

Posted on Sep 6, 2023 5:14 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2023 12:25 PM

Hello Escape1972,


For difficulties with turning on iMessage, you'll want to take the steps below:


Check your device settings
1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
3. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime
1. Go to Settings > Messages and turn off iMessage.
2. Go to Settings > FaceTime and turn off FaceTime.
3. Restart your device:
iPhone
iPad
iPod touch
4. Turn iMessage and FaceTime back on.

Still not activated after a day? 
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
1. Make sure that your device has the latest version of iOS or iPadOS.
2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3. Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.


You can also find those steps in this resource: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 7, 2023 12:25 PM in response to Escape1972

Hello Escape1972,


For difficulties with turning on iMessage, you'll want to take the steps below:


Check your device settings
1. Make sure that you’re connected to a cellular data or Wi-Fi network. 
2. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
3. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

Turn off and restart iMessage and FaceTime
1. Go to Settings > Messages and turn off iMessage.
2. Go to Settings > FaceTime and turn off FaceTime.
3. Restart your device:
iPhone
iPad
iPod touch
4. Turn iMessage and FaceTime back on.

Still not activated after a day? 
It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
1. Make sure that your device has the latest version of iOS or iPadOS.
2. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
3. Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.


You can also find those steps in this resource: If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

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It won’t let me turn on iMessages

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