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I have a mac that has been compromised. Chrome or Safari open on search-alpha.com.
I have followed instructions provided in another thread, but the issue remains.
I have removed the files highlighted in the screenshots and also some folders in the Applications Support folder. Any further advice would be great!
Big TIA!
Hi HW114, thanks. I have one request, and a question:
I will await your answers, but for now be sure to reset the Google Chrome product to its default settings according to Reset Chrome settings to default - Google Chrome Help.
Also, close the Safari window that opens to "search alpha" in the usual manner. It should not reappear, but if it does then we have some more work to do.
Hi HW114, thanks. I have one request, and a question:
I will await your answers, but for now be sure to reset the Google Chrome product to its default settings according to Reset Chrome settings to default - Google Chrome Help.
Also, close the Safari window that opens to "search alpha" in the usual manner. It should not reappear, but if it does then we have some more work to do.
Hi John,
Here are the three updated screenshots. Apparently the nursing exam prep was recently installed but no longer needed so I deleted it. Both Chrome and Safari were both reset, with history and caches deleted.
The computer now functions and Safari seems to be fixed. Search-Alpha seems to have been eradicated, but in Chrome searches are sent to Bing in spite of the search / url field saying 'Search Google....'. In the Chrome settings Google is set as the default search engine.
Thanks again for helping me get this sorted!
For Google Chrome, you also need to reset its default settings according to Reset Chrome settings to default - Google Chrome Help. In addition to whatever else it does, that ought to reset its default Search Engine (which I assume will be Google).
I am also suspicious of the "ea.origin.ESHelper.plist" file in /Library/LaunchDaemons, but I found conflicting information about it. You already removed the corresponding file in /Library/LaunchAgents, so if the problems persist, remove it from /Library/LaunchDaemons also.
Att: John Galt
Sorry - I made a new post as you said, but I have no idea how to get your attention. I am guessing there are thousands of posts here
How to get rid of search-alpha.com
