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My iPhone is findable but won’t turn on or charge

I was using my phone and then it turned off buy itself and won’t charge anymore

iPhone 13 Pro Max, iOS 16

Posted on Sep 6, 2023 8:50 PM

Reply
Question marked as Apple recommended

Are you using the original Apple USB cable and adapter to charge the device?

If the battery is empty, it might take up to 20min, until the iPhone will start up again automatically.


In case there is still some charge left, try to force restart your device, as explained in this article:

If your iPhone won't turn on or is frozen - Apple Support


If still no luck, visit an Authorised Apple Service Provider or Apple Store next to your place and let them diagnose your device.

Apple - Find Locations


Or contact the official Apple Support to send it in.

All your service options can be found on this Apple page:

iPhone Repair & Service - Apple Support

Posted on Sep 6, 2023 10:10 PM

1 reply
Question marked as Apple recommended

Sep 6, 2023 10:10 PM in response to Soyanamariia

Are you using the original Apple USB cable and adapter to charge the device?

If the battery is empty, it might take up to 20min, until the iPhone will start up again automatically.


In case there is still some charge left, try to force restart your device, as explained in this article:

If your iPhone won't turn on or is frozen - Apple Support


If still no luck, visit an Authorised Apple Service Provider or Apple Store next to your place and let them diagnose your device.

Apple - Find Locations


Or contact the official Apple Support to send it in.

All your service options can be found on this Apple page:

iPhone Repair & Service - Apple Support

My iPhone is findable but won’t turn on or charge

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