Apple Music cannot find any of my music files

Some context:


Until recently, I was using an old MacBook Air on an old operating system, still using iTunes. My music files were stored on an external drive. The motherboard on this machine recently died. I now have a newer MacBook Air, with Ventura OS.


I was able to use Migration Assistant to move all my files and settings from the old hard disc to the new machine. I had also backed up all my music files onto a newer external drive, which has a thunderbolt/USB3 connection.


I had read on this board that you could press Option while opening Music for the first time to import an old iTunes library, and I did this, with apparently no problem. My playlists all appeared on the left-hand column of Music. I also selected the location of the new drive in Settings>Files>Music Media folder location. I clicked Keep Music Media folder organized and Copy files to Music Media folder.


I felt I was all ready to go.


But no. Every single one of my music files has the exclamation point warning.


When I tried to play a track, Music asked me to locate the file. When I proceeded, I could easily navigate to the file location and select the file from its location om my new external drive. I indicated that I wanted Music to use that location to find other missing files. The track played. However, Music was not able to locate any of the other missing files. And I have way too many music files to do this manually for each one.


When I select Get Info on a missing track, it seems the file location where it's looking for the files is not where I have selected (my external drive). Instead, it's looking for in my user music folder.


I don't know why it doesn't know where to look for the files, and I don't know how to change this location for all my files at once. I can't do each track, one file at a time.


Someone please help!


Thanks


MacBook Air (M1, 2020)

Posted on Sep 7, 2023 4:19 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2023 9:58 AM

I resolved this problem myself, with an experiment.


I de-selected the options for Keep Music Media folder organized and Copy files to Music Media folder in Music settings, then tried to locate all the music files again. It took a long time, but eventually found over 99% of the files.


I suspect that when I selected Keep Music folder organized, Music looked to the default location for files to move to the new location, found none (as they were all already in the external drive), and somehow labeled them as missing right away, without first checking to see if they were already in the location I'd selected.

Similar questions

1 reply
Question marked as Top-ranking reply

Sep 7, 2023 9:58 AM in response to CACooke68

I resolved this problem myself, with an experiment.


I de-selected the options for Keep Music Media folder organized and Copy files to Music Media folder in Music settings, then tried to locate all the music files again. It took a long time, but eventually found over 99% of the files.


I suspect that when I selected Keep Music folder organized, Music looked to the default location for files to move to the new location, found none (as they were all already in the external drive), and somehow labeled them as missing right away, without first checking to see if they were already in the location I'd selected.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music cannot find any of my music files

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.