When I try to download an app or buy from word cross jam it says, double tap side of screen. I do that and it says failed charge . My credit card is on my Apple account and I’m billed monthly for subscriptions. My email is listed correctly. What’s my issue?
iPhone 8 Plus, iOS 14
Hello Signinthitdarty,
For difficulties with completing a purchase, you'll want to follow the recommendations below:
How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one.
5. Try to complete your purchase.
If you still can't make a purchase
• You might have an unpaid order. Learn how to pay an unpaid order.
• Contact your financial institution.
• You might need to ask your financial institution to allow international purchases on your debit or credit card.
• If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
• In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
You can also find those details in this resource: If your payment method is declined in the App Store or iTunes Store - Apple Support
Should that still persist, you'll want to reach out to Apple Support: Apple Support They'd be in the best position to help further with account and billing related concerns.
Take care.
Hello Signinthitdarty,
For difficulties with completing a purchase, you'll want to follow the recommendations below:
How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one.
5. Try to complete your purchase.
If you still can't make a purchase
• You might have an unpaid order. Learn how to pay an unpaid order.
• Contact your financial institution.
• You might need to ask your financial institution to allow international purchases on your debit or credit card.
• If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
• In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
You can also find those details in this resource: If your payment method is declined in the App Store or iTunes Store - Apple Support
Should that still persist, you'll want to reach out to Apple Support: Apple Support They'd be in the best position to help further with account and billing related concerns.
Take care.
When I try to buy word dollars on an app it say’s confirm by double tap on side off screen. I do and it tells me failure
