Related Article: If you see an iPhone or iPad unavailable message or Security Lockout screen

My iPhone is locked but I know my passcode

i broke my screen and it was touching my passcode by itself. now it’s locked out and i know my password.


[Re-Titled by Moderator]

iPhone 11, iOS 16

Posted on Sep 7, 2023 4:43 PM

Reply
4 replies

Sep 7, 2023 4:51 PM in response to prestonlawlor

All the info is in the article viewed above. The device will need to be erased and if it cannot be done using that support article, you will need to connect to a computer to reset the device, also from that article.

If you forgot your iPhone passcode - Apple Support


It may be best to just get the screen fixed first, otherwise the same thing will continue to happen. Once locked out, the device will have to be erased whether you know the password or not.

Sep 9, 2023 8:26 AM in response to prestonlawlor

Hi prestonlawlor,


If your iPhone screen is still broken, you will need to take care of this first with getting your iPhone serviced by following iPhone Repair & Service or locating your nearest Apple Store or Apple Authorized Service Provider here Find Locations.


After your iPhone screen has been repaired, if the screen says unavailable or security lockout follow your related article If you see an iPhone or iPad unavailable message or Security Lockout screen. If not, you will need to use a computer to wipe your iPhone for a forgotten passcode by following If you forgot your iPhone passcode.


Take care.

My iPhone is locked but I know my passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.