L camera malfunctioning
My camera just started malfunctioning and I received the unknown part message. What do I need to do to fix this?
Windows, Windows 6
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It will get activated as soon as you get the Camera replaced with a genuine one through an Apple Authorised Service center.
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Parts and service history
With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.
- You will see an Unknown Part
message if the camera installation is incomplete or if the camera: - Was replaced with a nongenuine camera
- Was already used or installed in another iPhone
- Isn't functioning as expected
This message doesn't affect your ability to use your iPhone or access your camera.
Learn more about iPhone parts and service history.
If your iPhone's camera has been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
Manage Reservations - My Reservations - Apple