Simple Do Not Disturb question

Simple,but can’t even get a straight answer from Apple Support. Hoping someone here can help.


When I turn on ‘do not disturb’, there is one person that I want to allow calls and texts from. I added that one person in the do not disturb focus, made sure ‘allow notifications’ is on, but am still not getting their calls or texts from them when do not disturb is on.


My question is do I also need to add phone and messages to apps on the Do Not Disturb Notifications page? I only want to get calls and messages from that one person. Right now it’s set to ‘none allowed’ but I’d think that having that one person as the exception would be enough to let their calls and texts come through, but it’s not working.

Posted on Sep 8, 2023 6:08 AM

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5 replies

Sep 8, 2023 6:14 AM in response to yankeegal

yankeegal wrote:

Simple,but can’t even get a straight answer from Apple Support. Hoping someone here can help.

When I turn on ‘do not disturb’, there is one person that I want to allow calls and texts from. I added that one person in the do not disturb focus, made sure ‘allow notifications’ is on, but am still not getting their calls or texts from them when do not disturb is on.


  • Allow Notifications: You will get calls and Notifications
  • Silence Notifications from: You will not get a Notification


Please recheck what you want and what your settings are.


Sep 8, 2023 7:00 AM in response to SravanKrA

lol maybe you misunderstood my question. My settings are all correct. I have one person that I want to allow calls and messages from Anne that person is listed in my notifications on do not disturb. What I want to know is, do I also need to enable calls and messages, because it’s not working otherwise, but I don’t want to hear from other people in the middle of the night. It’s only for emergency.

Sep 8, 2023 7:22 AM in response to yankeegal

yankeegal wrote:

Simple,but can’t even get a straight answer from Apple Support. Hoping someone here can help.

When I turn on ‘do not disturb’, there is one person that I want to allow calls and texts from. I added that one person in the do not disturb focus, made sure ‘allow notifications’ is on, but am still not getting their calls or texts from them when do not disturb is on.

My question is do I also need to add phone and messages to apps on the Do Not Disturb Notifications page? I only want to get calls and messages from that one person. Right now it’s set to ‘none allowed’ but I’d think that having that one person as the exception would be enough to let their calls and texts come through, but it’s not working.

You shouldn't need to add that but, why not try it and see if it makes a difference?


You might also try creating a completely new Focus instead of the built in DND focus and see if that works better.

Simple Do Not Disturb question

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