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In the past 4 or 5 months, I have not been able to send pictures to android users. I’ve read everything online and tried everything, I have an iPhone 13 and don’t understand why this is happening. I never had this problem with my old iPhone 6.

I know there must be a simple solution but I cannot figure it out

iPhone 6 Plus, iOS 12

Posted on Sep 9, 2023 9:31 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2023 9:44 AM

This reply was posted to help another iPhone user with similar issues. It sounds like this could be a problem with your carrier or carrier settings. If you have not already done so, you should check to see if there is an available update for carrier settings.


ChrisJ4203

Community+ 2023

User level:

Level 10

230,049 points


A text message to a non-iOS user is an SMS. Sending a photo to a non-iOS user is MMS. To accomplish that by the iPhone, you need to have a supported plan from your cellular carrier, and you need to have cellular data turned on. Check with your carrier to ensure that you have a provision for SMS/MMS on your account.


SMS/MMS to a non-iOS device is handled through the carrier. If you continue to have problems, contact your carrier.They may need to fix the provisioning on your device.

Posted on Mar 5, 2018 12:57 PM


2 replies
Question marked as Top-ranking reply

Sep 9, 2023 9:44 AM in response to buddy155

This reply was posted to help another iPhone user with similar issues. It sounds like this could be a problem with your carrier or carrier settings. If you have not already done so, you should check to see if there is an available update for carrier settings.


ChrisJ4203

Community+ 2023

User level:

Level 10

230,049 points


A text message to a non-iOS user is an SMS. Sending a photo to a non-iOS user is MMS. To accomplish that by the iPhone, you need to have a supported plan from your cellular carrier, and you need to have cellular data turned on. Check with your carrier to ensure that you have a provision for SMS/MMS on your account.


SMS/MMS to a non-iOS device is handled through the carrier. If you continue to have problems, contact your carrier.They may need to fix the provisioning on your device.

Posted on Mar 5, 2018 12:57 PM


In the past 4 or 5 months, I have not been able to send pictures to android users. I’ve read everything online and tried everything, I have an iPhone 13 and don’t understand why this is happening. I never had this problem with my old iPhone 6.

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