in-app purchases how to activate?

Hello dianamel7,

Thank you for using Apple Support Communities. We'd like to share some useful information for in-app purchases. This resource explains how they work: Buy additional app features with in-app purchases and subscriptions - Apple Support

What is a consumable in-app purchase?

Here are examples of consumable in-app purchases:

* Game currency, such as coins or gems

* Extra health points in a game

* A package of exports to a new file format

You need to buy these items every time you want them, and you can't download them again for free. If you remove and reinstall an app or install an app on a new device, you might lose your consumable purchases. For example, if you install a game on your iPad that you started playing on your iPhone, the game levels sync, but extra health that you bought on your iPhone doesn't sync.

If your in-app purchase isn't loading, you might want to to closing out the app and reopening it. This usually helps refresh things: Quit apps on Mac - Apple Support

You can also try to reach out to the app developers for help with their app as well: How to contact an app developer - Apple Support

We hope this information helps you. Thank you for using Apple Support Communities.