Face ID not working since IPhone update 16.6.1

My Face ID worked last night on my iPhone 11 Pro Max. Then I did the iOS update to 16.6.1. Now Face ID does not work. When I clicked on the help me it told me my camera no longer supported Face ID and I would have to take it to an Apple Store to get it fixed!! I don’t think so!!

Has anyone else had this and how did you fix it?

Posted on Sep 9, 2023 11:39 PM

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Question marked as Best answer

Same. It would simply just not open my phone and would eventually prompt for a password. Attempted to reset Face ID and doesn’t seem to want to detect my face and ends up erroring out.

Posted on Sep 10, 2023 8:02 AM

22 replies

Sep 21, 2023 12:56 PM in response to bmac_17

bmac_17 wrote:

I have a 13 Pro Max. Problems started immediately after 16.6 update then got worse with 17 update

Updates rarely if ever cause Face ID to stop working. Hardware issues do however. You should schedule an appointment at your Apple Store Genius Bar (if you haven't had your screen replaced on your iPhone by anyone other than Apple or an Apple Authorized Service Provider) to have your phone evaluated.

Sep 21, 2023 1:08 PM in response to lobsterghost1

I agree that it sounds strange that a software update would mess up Face ID. It also sounds strange that multiple people over the last 2 weeks (see all the previous postings) happened to have their Face ID stop working right after updating to 16.6.1. Are the two events totally uncorrelated?


I have a Genius Bar appointment on Tuesday. I will report back with what they say.

Question marked as Helpful

Sep 21, 2023 11:55 PM in response to deewatts

EDIT:: I have now resolved my Face ID issue! How? By doing something I had already tried several times, just not this exact way. I had decided it was time for the desperate act of resetting my phone to factory and seeing what happened. But when I went to the reset page I notice the force shutdown option. I had already done a forced shutdown and hard reset from other starting points, but I tried it by selecting that selection. After that I tried, yet another time, to go through the Face ID set up process. This time it worked and now it’s working!!

so those who are experience this issue, try going to the factory reset page in settings and selecting force shutdown, then turn the phone on and then do a new Face ID setup.

Face ID not working since IPhone update 16.6.1

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