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Replace AppleID email for my child

Hello,


My kid has an AppleID that has been using @icloud.com email for years. Now, she has a new non-icloud address. I would like to use her new email address for AppleID.


When I go to change it the warning comes up that parental consent will be required, asks me to enter new address and password, but then gives an error: "The Apple ID cannot be updated for the account at this time."


Does anyone has an idea what might be wrong?

Posted on Sep 10, 2023 2:12 AM

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Posted on Sep 16, 2023 11:04 AM

After talking to Apple Support, they explained that you cannot change the Apple ID email on accounts that are using the "@icloud.com" email. Once you setup an Apple ID with the "@icloud.com" email you cannot switch to 3rd party email.

8 replies

Replace AppleID email for my child

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