iPad Pro frozen black screen
Hi all,
I got a replacement iPad Pro that suddenly ‘crashed’ when I was using Safari after an iOS update & it has been stuck on an unresponsive, black screen ever since. Apple denied this is a more widespread issue (on little research online I see it is) & won’t help because I was 10 days passed the 3 month warranty for a replacement device! I have tried all the trouble shooting & nothing has worked thus far including hooking it up to my MacBook & using Finder.
However I have noticed when I leave it alone for a week or so & try it again it does turn on to the Home Screen momentarily, but quickly shuts again to the frozen black screen. I have quickly tried to start the latest software update when it does come on but it cuts off before it is completed.
Ironically the iPad it did replace had never experienced this issue or any of my many previous devices. I am an Apple customer for decades & finding this very frustrating.
any suggestions would be welcome