Related Article: Share and view health data in the Health app

why can't i see someone's health data when they opened invitation and selected data to share

We have followed all the steps to allow me to see my son's health data from his Apple watch yet I am not seeing anything on my phone Health app. I have done it with my daughter and my husband without a problem. He received invite and everything is marked green on his end for what he is sharing with me. From his app on his phone it looks like it is setup to share the data with me but I still don't see him on my list of who is sharing data with me.

Posted on Sep 10, 2023 11:10 AM

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3 replies

Sep 11, 2023 1:13 PM in response to HappyLife5

Greetings HappyLife5,


It sounds like you are unable to access your son’s shared health data. We know how important this is for you, and we will help get you to the right place to find a resolution.


The first thing is to make sure that you are using the correct iCloud email address saved in your Contacts for your son. If it was incorrect then please add the email address to your Contacts. Then follow the steps from the support article you reached out from to set up sharing again.


If you need continued assistance, please get in touch with the Apple support team via this link: Get Support.


Cheers.

Sep 11, 2023 3:00 PM in response to Mike_P1

I have more detail now. I tried various things including rebooting my phone and going on his phone to make sure the invitation for me to share is sent correctly - I realized what keeps happening is when we send the sharing invitation from his phone correctly, what comes up for me when I open the invitation is always for ME to share information WITH HIM. Not the reverse as it is supposed to be. Very bizarre. I even deleted the pending invite for him to share his data with me to start from scratch. Again, the invite that shows up in my text from him is for me to share my data with him. It seems like a glitch but can't figure it out.

why can't i see someone's health data when they opened invitation and selected data to share

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