Childs Apple Watch not receiving calls whenever iOS update available

Our Child has an apple watch that has its own cellular plan. The whole purpose of buying the watch was so that when he goes to a friends or goes for a walk, we can reach him. I would say that since we purchased the watch, it receives calls less than 10% of the time. Most of the time when we try to look up the watch to see if he left it at home, 'Find My Watch' thinks the watch is in the house but he has it on his wrist and is somewhere else in the neighbourhood.


It appears to happen whenever there is a watch iOS update available. After we update the watch, it seems to continue working again.


No we do not have it in DND, School Mode, Theatre Mode, Airplane mode, or any other of those modes. Anything else we can try?

Apple Watch SE

Posted on Sep 10, 2023 11:32 AM

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3 replies
Question marked as Helpful

Sep 11, 2023 1:22 PM in response to srokosz19

Hello srokosz19,


Just to clarify, are you using Family Setup on that Apple Watch? If so, please check out the information outlined in the following link, to ensure it is set up correctly, so we can make sure they're aren't any issues there that may be causing that behavior: Set up Apple Watch for a family member


How it works

With Family Setup, your family member who doesn't have their own iPhone can use their Apple Watch to do things like make phone calls, send messages, and share their location with you.

After you set up a watch for a family member, you can use your iPhone to manage some of the watch's capabilities.

Note that some Apple Watch features depend on having a companion iPhone, and aren't available on an Apple Watch that you pair using Family Setup.

Family Setup is not available in Italy, Korea, and more. Learn what's available in your country or region.

What you need

* An Apple Watch Series 4 or later with cellular,* or Apple Watch SE with cellular, with watchOS 7 or later.
* An iPhone 6s or later with iOS 14 or later for the initial watch setup.
* An Apple ID for yourself and one for the family member who will use the Apple Watch. Your Apple ID needs to have two-factor authentication turned on.
* A Family Sharing group that includes the person who'll use the Apple Watch. You need to have the role of organizer or parent/guardian to set up an Apple Watch for a family member.

* A cellular plan isn't required to set up an Apple Watch for a family member, but is necessary for some features.


To ensure the correct process is being used to receive and answer calls on Apple Watch, please check out this link as well, which outlines that process: Answer phone calls on Apple Watch


Thanks!

Childs Apple Watch not receiving calls whenever iOS update available

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