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my son got a security lock out message

my son managed to get himself locked out of his phone, he cant seem to remember his apple id , so how do i go about fixing this problem. i am clueless when it comes to apple phones because i own a samsung lol

Posted on Sep 10, 2023 7:48 PM

Reply
Question marked as Apple recommended

To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) you don’t need to have a computer -> If you see an iPhone or iPad unavailable message or Security Lockout screen

https://support.apple.com/en-us/HT212951

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Check your Apple ID via your email box, see this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 


Posted on Sep 10, 2023 11:44 PM

2 replies

Sep 10, 2023 8:04 PM in response to lindseylou11

As the Device is passcode locked, you need to erase the device but if the Find My on after erasing it will show the iPhone locked to the owner(Activation Lock) To unlock that you need an Apple ID and password. If he doesn’t know the password you can use - If you forgot your Apple ID password - Apple Support (CA)

But If you can not able to recto recover the account then you can submit Proof of purchase to Apple using - How to remove Activation Lock - Apple Support (CA)


Question marked as Apple recommended

Sep 10, 2023 11:44 PM in response to lindseylou11

To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) you don’t need to have a computer -> If you see an iPhone or iPad unavailable message or Security Lockout screen

https://support.apple.com/en-us/HT212951

-----

Check your Apple ID via your email box, see this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 


my son got a security lock out message

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