Two Apple ID's & Reset Problem

I have committed the ultimate atrocity and have two Apple ID's. I purchased a new iPhone... and need to log in to both ID's to get access to certain stuff. OF COURSE, APPLE doesn't make it possible just to MERGE the two accounts. I have forgotten the password for one of them and APPLE forced me into the password reset rabbit hole of ****. They said it would take several days before I would get some acknowledgement that I could reset my password... it would come on Aug 25th.... Aug 25th came and went... no ability to reset... tried again today and went into the same rabbit hole... not enough information to reset my password....Has this happened to anyone else? What's the solution? Does apple have any plans to figure out how to merge two accounts??

MacBook Pro 16″, macOS 13.5

Posted on Sep 10, 2023 10:25 PM

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3 replies

Sep 11, 2023 5:55 PM in response to GDHEFF

Hi GDHEFF,


You're unable to merge two Apple ID's' together.


With that said, if you forgot the password to your Apple ID, we recommend that you follow the steps in the link below.


If you forgot your Apple ID password - Apple Support


1. Go to Settings.
2. Tap your name > Password & Security > Change Password.
3. Follow the onscreen instructions to reset your password.
Change your password in Settings on iPhone

You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.


We recommend the steps above because they will show you how to reset your Apple ID password on your iPhone or other trusted Apple device.


If you’re still experiencing the same issue, then we suggest you follow the steps here: How to use account recovery when you can’t reset your Apple ID password - Apple Support


If you're still not having any success with resetting the password to your Apple ID, we recommend that you contact Apple Support directly so that they can work with you to find a solution. You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service. Thank you for participating in the Apple Support Communities. Cheers!

Two Apple ID's & Reset Problem

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