Home Pod: I'm sorry there's a problem with Apple Music

Asking Home Pod to play any track/artist/album by name - it responds 'ok, playing Xxxxxxxx' or similar, then says 'Sorry, there's a problem with Apple Music'.

I had a trial Apple Music account but it lapsed ages ago. I just want to play from my music library now. The music I request is in my music library.

I have rebooted the device. I have reset the device completely. I have logged out and back in to Apple ID on the Home Pod. I have changed who the primary user is and changed it back again. After every attempt, the error remains.

Posted on Sep 11, 2023 12:55 AM

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Rudegar

Level 10

181,638 points

Posted on Sep 11, 2023 2:20 AM

homepods can't acccess shared libs from a computer

only if the media was purchased from itunes or if located in apple music match

if you wish to play other media than that you will need to airplay it to the homepod from a computer or ios device

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4 replies

Top-ranking reply

Rudegar

Level 10

181,638 points

Sep 11, 2023 2:20 AM in response to roorooroorooroo

homepods can't acccess shared libs from a computer

only if the media was purchased from itunes or if located in apple music match

if you wish to play other media than that you will need to airplay it to the homepod from a computer or ios device

Oct 6, 2023 7:58 PM in response to roorooroorooroo

With iOS 17 I’ve had my HomePod stop being able to play any of my music library - but only when I make a request via Siri. If I tap the top it will shuffle my library - but no dice to play a certain album

Sep 11, 2023 2:44 AM in response to Rudegar

Thanks Rudegar. I'm trying to play music purchased in iTunes.

Oct 8, 2023 12:45 AM in response to wanghuskahn

This happens every time there is a major update. It is horrible. I haven't been able to tell it to shuffle my playlist since we did the update. It is horrible

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Home Pod: I'm sorry there's a problem with Apple Music