Can call a certain number but can’t send messages to it

I’m able to call this number without any problems but any text messages never go through. I had the iPhone 13 and out of curiosity put my sim into another phone and the messages sent as normal. So after trying to sort my own phone out to see if I could get around it, I eventually bought a new phone assuming there was something faulty with the device rather than my sim seeing as it worked fine in the other phone I tried. I now have the 14 pro max and am still having the same problem where I can’t send messages to this specific number only. I’ve been to o2 to see about this but it is clearly more of a device issue when the sim works fine once in another phone. Has anyone got any advice as I’ve tried all the usual reset factory settings, deleted the contact etc and still no luck.

iPhone 14 Pro Max, iOS 16

Posted on Sep 11, 2023 12:49 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2023 1:09 PM

Was the ‘other phone’ you put your SIM into an iphone?

If not, then the recipient probably has iMessage linked to their phone number but does not actually have an active ios device.


Make sure send as SMS is turned on in settings.

If you have an existing conversation in messages with that number, delete the conversation thread and try sending it again using the number instead of selecting the recipient from your contacts.

4 replies
Question marked as Top-ranking reply

Sep 11, 2023 1:09 PM in response to Lobyrne

Was the ‘other phone’ you put your SIM into an iphone?

If not, then the recipient probably has iMessage linked to their phone number but does not actually have an active ios device.


Make sure send as SMS is turned on in settings.

If you have an existing conversation in messages with that number, delete the conversation thread and try sending it again using the number instead of selecting the recipient from your contacts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can call a certain number but can’t send messages to it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.