2 step Verification trusted telephone number not known - locked out in a loop of death

Hope someone can help, My son has a trusted number that we do not know? We are locked out due to not being able to access his account or do anything. I can add his password when prompted but as we cant remember or know the telephone number to carry out the 2 step factor security stage it will not let us reset the phone or update any apps etc. Please helllp

iPhone 8, iOS 16

Posted on Sep 11, 2023 12:50 PM

Reply

Similar questions

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

2 step Verification trusted telephone number not known - locked out in a loop of death

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.