Hope someone can help, My son has a trusted number that we do not know? We are locked out due to not being able to access his account or do anything. I can add his password when prompted but as we cant remember or know the telephone number to carry out the 2 step factor security stage it will not let us reset the phone or update any apps etc. Please helllp
iPhone 8, iOS 16
Is there another trusted device you can update the trusted phone number from? See "To see, add, or change your trusted phone numbers" at Two-factor authentication for Apple ID - Apple Support
If you can’t update the trusted number from a trusted device you’ll need to use account recovery to reset it.
However, you must figure out the current trusted number being used. Check email, Contacts, friends, family, old and current carrier.
Hi Thanks I will try, but any change you try to make you need to go through security. As it says we are locked out we can’t get past that stage to amend anything.
2 step Verification trusted telephone number not known - locked out in a loop of death
