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How to restore my iPad if the power button doesn’t work?

The iPad power and volume button don’t work how I can restore the ipad

iPad Air, iPadOS 15

Posted on Sep 11, 2023 1:20 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2023 4:52 PM

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you will encounter a situation from which you cannot recover.


Until repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.


You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:

Genius Bar Reservation and Apple Support Options - Apple

iPad Repair & Service - Apple Support


3 replies
Question marked as Top-ranking reply

Sep 11, 2023 4:52 PM in response to Vanessa0826

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you will encounter a situation from which you cannot recover.


Until repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.


You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:

Genius Bar Reservation and Apple Support Options - Apple

iPad Repair & Service - Apple Support


How to restore my iPad if the power button doesn’t work?

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