Why does iOS continuously ask for my Exchange password?

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Why does iOS continuously ask for my Exchange password?

My company uses Google Workspace and I have to use an Exchange connection type to sync my account with iOS Mail and Calendar. This has worked for years until I recently replaced my iPhone 14 Pro Max. Now neither my replacement iPhone nor my iPad Pro are content with the correct password.

I’ve seen various articles with this problem and tried everything short of resetting my new iPhone, including deleting and reinstalling the Exchange account.

Since I see this same issue on two different devices, I’m not sure resetting either will resolve it.

Does anyone else have this problem and if so, how have you resolved it?

Posted on Sep 11, 2023 2:25 PM

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Answer 1

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Alex Hare Author

Level 1

42 points

Sep 13, 2023 9:59 AM in response to razmee209

Again, this was connecting to Google just using an Exchange connection, which I must do as an admin.

Google set me straight, though. I forgot that to make the connection I had to set up an App Password on my Google account. To your point, though, I had to use the app password because I have 2-step verification configured for that Google account.

So, it wasn't an iOS issue. It was an operator issue as I'd forgotten that was a step I did many moons before with an earlier device.

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Answer 2

razmee209

Level 10

201,818 points

Sep 11, 2023 2:52 PM in response to Alex Hare

Alex Hare wrote:

My company uses Google Workspace and I have to use an Exchange connection type to sync my account with iOS Mail and Calendar. This has worked for years until I recently replaced my iPhone 14 Pro Max. Now neither my replacement iPhone nor my iPad Pro are content with the correct password.

I’ve seen various articles with this problem and tried everything short of resetting my new iPhone, including deleting and reinstalling the Exchange account.

Since I see this same issue on two different devices, I’m not sure resetting either will resolve it.

Does anyone else have this problem and if so, how have you resolved it?

You go here, since exchange keeps asking your password https://support.microsoft.com/en-us

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Answer 3

Alex Hare Author

Level 1

42 points

Sep 13, 2023 9:23 AM in response to razmee209

Is it really an Exchange problem, though?

I'm connecting to Google Workspace through an Exchange connection, but I wasn't sure where the issue would be originating. Since it worked previously on my earlier iPhone, and is suddenly failing after replacing that phone it sees more like an iOS issue.

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Answer 4

razmee209

Level 10

201,818 points

Sep 13, 2023 9:25 AM in response to Alex Hare

Alex Hare wrote:

Is it really an Exchange problem, though?

I'm connecting to Google Workspace through an Exchange connection, but I wasn't sure where the issue would be originating. Since it worked previously on my earlier iPhone, and is suddenly failing after replacing that phone it sees more like an iOS issue.

Microsoft requires 2 factor authentication when accessing their account on a 3rd party app.

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Why does iOS continuously ask for my Exchange password?

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