My airpods wont connect
I just received my replacement airpod. Im trying to get it to connect. I did forget the device and now can’t get even the case to connect
User profile for user:
kamote0628
User level:
Community Specialist
Hi Cwaye1895,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
It looks like you came from the article below. Have you had the chance to try all the steps in that article?
Set up your replacement AirPods or charging case - Apple Support
If yes and you are experiencing an issue pairing your AirPods with an iPhone, please check for a software update and make sure that you are running the latest version of iOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
- How to back up your iPhone, iPad, and iPod touch - Apple Support
- Update your iPhone or iPad - Apple Support
It may also help further isolate the issue if you try to pair your AirPods with a different supported device.
If the issue continues, please reach out to us using the support link below so we can take a closer look into the issue.
Take care!