Why does it say payment not complete when trying to get a Suica card

Jeff Donald wrote:

Multiple posts are here in the community stating that there is currently an issue with Visa cards being accepted by SUICA. Please try either a MasterCard or American Express card.

Good to know!

Multiple posts are here in the community stating that there is currently an issue with Visa cards being accepted by SUICA. Please try either a MasterCard or American Express card.

There is a workaround using the Suica app for the international Visa credit cards and is explained in this video:

2024 iPhone Guide to Japan's Suica including VISA Credit Card Payment Workaround

https://youtu.be/xQ_lNxAm5i8

I have read in other threads that you can only add the payment during the hours that payment would also be accepted in person.

What type of credit card are you using, Visa, Mastercard or American Express?