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Level 1

4 points

Why does it say my account has been disabled in the App Store and itunes

My Apple Music stoped working and it doesn’t allow me to add a payment it says my iTunes and App Store has been disabled

iPhone 11 Pro Max, iOS 14

Posted on Sep 12, 2023 11:17 PM

Top-ranking reply

Level 10

472,125 points

Posted on Sep 13, 2023 8:43 AM

It is usually a billing-related issue. If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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