If an Face ID has been disabled on your iPhone 11pro

Face ID issue

iPhone 11 Pro, iOS 16

Posted on Sep 12, 2023 11:50 PM

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Question marked as Best reply

Posted on May 1, 2024 3:02 AM

if the face ID doesn’t recognize you, try to re-install your face, or ask the Apple ID again, or check your phone in the service

4 replies

Sep 13, 2023 1:27 AM in response to Shanaya12

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


May 1, 2024 6:45 AM in response to Kent2625

Kent2625 wrote:

Face id issue

From Kurtosis's post immediately before yours:


If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


If an Face ID has been disabled on your iPhone 11pro

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