Can I exchange my iPhone 14 Pro to pre-order 15, if I haven't opened it?

I purchased a 14 pro max but then saw that I could have pre-ordered a 15. Can I exchange my iPhone if I don’t open it? Also I called Apple about about canceling order and ordering the 15 pro max. The person I spoke with was wanting all my bank information and was trying to get $499 to post to my account. He said he couldn’t do an exchange until he could verify my identity. My bank would not let the debit go through until they receive auth. from me saying it’s legit and he got aggravated with me telling me I wasn’t doing something right. I told him I was uncomfortable with this transaction and no longer wanted to finish and he hung up on me. Is this the kind of service normal for Apple?


[Re-Titled by Moderator]

Posted on Sep 13, 2023 3:59 PM

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1 reply

Sep 13, 2023 4:52 PM in response to MTK13

You have 14 days from the date of purchase to return it for a full refund.


Something doesn't sound right, I don't think you were talking to Apple for the simple reason that they are not taking pre-orders until Sept. 15th. He should not have been asking for money and would not be able to exchange it for an iPhone 15 for two more days.

Can I exchange my iPhone 14 Pro to pre-order 15, if I haven't opened it?

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