Can I exchange my iPhone 14 Pro to pre-order 15, if I haven't opened it?
I purchased a 14 pro max but then saw that I could have pre-ordered a 15. Can I exchange my iPhone if I don’t open it? Also I called Apple about about canceling order and ordering the 15 pro max. The person I spoke with was wanting all my bank information and was trying to get $499 to post to my account. He said he couldn’t do an exchange until he could verify my identity. My bank would not let the debit go through until they receive auth. from me saying it’s legit and he got aggravated with me telling me I wasn’t doing something right. I told him I was uncomfortable with this transaction and no longer wanted to finish and he hung up on me. Is this the kind of service normal for Apple?
[Re-Titled by Moderator]