Why can’t I add my new debit card to wallet and to the App Store and it keeps saying cannot verify your payment method please contact Apple support for more information

Can someone please help me I have been trying to do this for 3 hours now and I never had this happen to me before

Posted on Sep 13, 2023 6:24 PM

Reply
5 replies

Sep 13, 2023 6:46 PM in response to PurpleRain7

PurpleRain7 Said:

"Why can’t I add my new debit card to wallet and to the App Store and it keeps saying cannot verify your payment method please contact Apple support for more information: [...]Can someone please help me I have been trying to do this for 3 hours now and I never had this happen to me before"

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Getting Decline Methods of Payment to Go Through:

Something of suspicion is brawling between the card carrier, and Apple. So, contact the carrier (you bank?), and let them know that all if find to go through with.

Sep 13, 2023 7:00 PM in response to PurpleRain7

PurpleRain7 Said:

"I was at my bank today and my card is fine and I have had my old card and it worked fine and I don’t know why my new card isn’t working and my bank is closed and I have been doing this for 3 hours now so please help me"

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Adding a Method of Payment:


About these Forums:

These are just user-to-user forums. We are everyday Apple users like yourself. No on here has access to your account info(and that is a good thing, BTW). So, you need to take this up with Apple Support, directly.


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support DirectlyThis is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Sep 13, 2023 7:22 PM in response to PurpleRain7

PurpleRain7 Said:

"I was at my bank today and my card is fine and I have had my old card and it worked fine and I don’t know why my new card isn’t working and my bank is closed and I have been doing this for 3 hours now so please help me [...]I have contacted Apple support and it still doesn’t work and I am getting frustrated and mad"

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Getting a Method of Payment to Go Through:


Use a Computer:

Perform this using a computer, as it would be more user-friendly doing so.


Why can’t I add my new debit card to wallet and to the App Store and it keeps saying cannot verify your payment method please contact Apple support for more information

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