I can’t locate my iPad Air using Find My
my iPad is probably flat, I can’t activate Find My iPad on my phone. It stays on find my phone. Is there any way to get Apple to locate it?
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bryanr14
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Community Specialist
Hello Lizardchick,
Thank you for reaching out in Apple Support Communities. Apple would not be able to locate a device. There are a couple of factors that come into play if you're unable to locate your device. Here's that information:
Can't locate your device?
* You might not have Find My turned on.
* If you're using the Find My app, you can't see your device's location if more than seven days have passed since its last location was sent to Apple.
* If you're using iCloud.com/find, you can't see your device's location if it's powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple.
* Learn how you can still protect your information.
These details are outlined in this article: Use the Find My app to locate a missing device or item - Apple Support
Here's additional steps you may want to consider if you still can't find your iPad Air: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
Best regards.