Can’t open Mac Book Pro, password not working and I don’t have the recovery key

When I turn on my Mac Book Pro it is saying my password is incorrect, I don’t have the option of signing in with an Apple ID. I then go into recovery assistant but it asks for the recovery key which I also don’t have.

MacBook Pro 15″, macOS 12.6

Posted on Sep 14, 2023 2:19 AM

Reply
Question marked as Best reply

Posted on Sep 14, 2023 9:01 AM

NatashaLui14 wrote:

When I turn on my Mac Book Pro it is saying my password is incorrect, I don’t have the option of signing in with an Apple ID. I then go into recovery assistant but it asks for the recovery key which I also don’t have.


If you forgot your Mac login password

https://support.apple.com/en-us/HT202860



Reset your Mac login password - Apple Support

https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac


If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190


Please note—If you still need help, please contact Apple Support




If your Apple ID is locked or disabled If your Apple ID is locked or disabled - Apple Support


If you encrypted your Mac’s boot disk with FileVault 2 —

this prevents you from using your Apple ID to reset your password

(since the password is used in FileVault’s encryption). Read this Apple support document for more information about FileVault. see "Turn Off FileVault" Button Grayed Out --… - Apple Community




1 reply
Question marked as Best reply

Sep 14, 2023 9:01 AM in response to NatashaLui14

NatashaLui14 wrote:

When I turn on my Mac Book Pro it is saying my password is incorrect, I don’t have the option of signing in with an Apple ID. I then go into recovery assistant but it asks for the recovery key which I also don’t have.


If you forgot your Mac login password

https://support.apple.com/en-us/HT202860



Reset your Mac login password - Apple Support

https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac


If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190


Please note—If you still need help, please contact Apple Support




If your Apple ID is locked or disabled If your Apple ID is locked or disabled - Apple Support


If you encrypted your Mac’s boot disk with FileVault 2 —

this prevents you from using your Apple ID to reset your password

(since the password is used in FileVault’s encryption). Read this Apple support document for more information about FileVault. see "Turn Off FileVault" Button Grayed Out --… - Apple Community




Can’t open Mac Book Pro, password not working and I don’t have the recovery key

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.