Can you help me understand my Etrecheck report?

My 2017 iMac (3,4 GHz Quad-Core Intel Core i5, 16 GB 2400 MHz DDR4, OS 13.5.2, 4t SSD with 3t free memory) keeps shutting down without warning.


For a long time this was accompanied by increasingly slow operation that could only be fixed by a restart. The speed issue seems to have been fixed by removing nearly all launch items.


I have tried reinstalling the system, but that doesn't help. Apple checked my hardware and found no issues. I have run the disk utility until it cried and begged for mercy. Activity monitor shows me regularly running at between 80 and 95% idle, even with up to seven or eight applications open. Malwarebytes finds nothing wrong.


Now I have an Etrecheck report, and I was hoping someone with a better understanding might be able to see where the problem lies. Is is a rogue kernel? Some disastrously corrupted bit of software that keeps trying to launch? The computer just doesn't like my face?


Any help will be greatly appreciated.



iMac 27″ 5K, macOS 13.5

Posted on Sep 14, 2023 4:20 AM

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Posted on Sep 14, 2023 8:55 AM

Your iMac appears to have shipped with Apple's Fusion (hybrid) drive, but the critical software connection between the two physical components of the drive—a 28GB NVME solid-date drive and a 7200 RPM SATA 6 mech hard drive—has been lost ,resulting in a "split" drive. And the speeds reported indicate that you are booting off your WD external SSD.


That Fusion configuration when working will deliver Write speeds of 600-900MB/sec and Reads of up to 2000MB/sec based on drive speed data I've collected. Your current speeds are here:


Performance:

System Load: 1.01 (1 min ago) 0.98 (5 min ago) 1.50 (15 min ago)

Nominal I/O usage: 0.46 MB/s

File system: 23.80 seconds

Write speed: 422 MB/s

Read speed: 427 MB/s


Those are the expected speeds when you boot from an external SATA 6G SSD in a USB3 enclosure, which is what you have. That also could explain the slowdown you describe. The external USB/SSD drive is slower the the original Fusion setup


The "split" likely resulted from this:


I have tried reinstalling the system, but that doesn't help.


Advice to reinstall the OS on a Fusion Drive system often creates issues. Apple's article is here:


How to fix a split Fusion Drive - Apple Support


You may have an old adware infection imported by Migration Assistant:


[Loaded] net.culater.SIMBL.Agent.plist (Not signed - installed 2012-05-30)

Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent


👉🏻 (note the install date: 2012!)


that is doing this:


Diagnostics Information (past 7-30 days):
2023-09-14 12:19:40 SIMBL Agent - Crash (191 times)
Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app


I've never seen that many crashes for one process in an EtreCheck report. When I was in law enforcement, we called that a "clue."


You have MalwareBytes; that should remove SIMBL processes.


Try removing the client-side VPN. They tend to cause more issues than they prevent.

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Question marked as Top-ranking reply

Sep 14, 2023 8:55 AM in response to f'sl

Your iMac appears to have shipped with Apple's Fusion (hybrid) drive, but the critical software connection between the two physical components of the drive—a 28GB NVME solid-date drive and a 7200 RPM SATA 6 mech hard drive—has been lost ,resulting in a "split" drive. And the speeds reported indicate that you are booting off your WD external SSD.


That Fusion configuration when working will deliver Write speeds of 600-900MB/sec and Reads of up to 2000MB/sec based on drive speed data I've collected. Your current speeds are here:


Performance:

System Load: 1.01 (1 min ago) 0.98 (5 min ago) 1.50 (15 min ago)

Nominal I/O usage: 0.46 MB/s

File system: 23.80 seconds

Write speed: 422 MB/s

Read speed: 427 MB/s


Those are the expected speeds when you boot from an external SATA 6G SSD in a USB3 enclosure, which is what you have. That also could explain the slowdown you describe. The external USB/SSD drive is slower the the original Fusion setup


The "split" likely resulted from this:


I have tried reinstalling the system, but that doesn't help.


Advice to reinstall the OS on a Fusion Drive system often creates issues. Apple's article is here:


How to fix a split Fusion Drive - Apple Support


You may have an old adware infection imported by Migration Assistant:


[Loaded] net.culater.SIMBL.Agent.plist (Not signed - installed 2012-05-30)

Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent


👉🏻 (note the install date: 2012!)


that is doing this:


Diagnostics Information (past 7-30 days):
2023-09-14 12:19:40 SIMBL Agent - Crash (191 times)
Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app


I've never seen that many crashes for one process in an EtreCheck report. When I was in law enforcement, we called that a "clue."


You have MalwareBytes; that should remove SIMBL processes.


Try removing the client-side VPN. They tend to cause more issues than they prevent.

Sep 18, 2023 6:59 AM in response to f'sl

Back to the etrecheck report...


Delete these files & restart...


~/Library/LaunchAgents/com.erikhinterbichler.HeraldLaunchAgent.plist

~/Library/LaunchAgents/com.snap.SnapCameraAutoLaunch.plist

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Library/LaunchDaemons/com.splashtop.streamer-srioframebuffer.plist

/Library/LaunchAgents/com.splashtop.streamer-for-user.plist

/Library/LaunchDaemons/com.splashtop.streamer-daemon.plist


~ tilde indicates your user library folder

Apple hid the Users' Library folders...


Method 1:

1 From the Finder, select the Go menu at top of the screen, and choose Go to Folder.

2 In the window that opens, enter ~/Library, and click Go.

Sep 18, 2023 6:02 AM in response to Allan Jones

I have used the terminal to fix my fissioned Fusion Drive. (Thanks for pointing me to that, it was really helpful.)


The resulting clean install of Ventura (without any of my files) doesn't crash even after several days, whereas when my files are installed I get sudden shut downs, whether I am running an application or not. This leads me to suspect there is something in the data I have somewhere that is causing problems...I just have no idea how to find that problem.


Any advice much appreciated.

Sep 14, 2023 6:33 AM in response to f'sl

You can rule out software issues by running in Safe mode like John Galt suggests or running from a different clean install of MacOS.

But my suspicion is hardware, either your iMac's Power Supply is slowly going bad (there are a lot of replacements available at affordable prices, which could be a hint), OR which I suspect even more, one of your externally powered devices like external Hard Disks is causing the issue. I would try running without any externally powered devices connected for a while to see if that changes the behavior.

Sep 14, 2023 6:39 AM in response to gereonb

Thanks! I’ve tried removing all external drives and it didn’t change anything, so that’s not it…when you write “power supply”, do you mean the cable? Because I have in fact also changed that. One thing I probably should have mentioned is that in order to reboot I need to unplug the Mac for several minutes. It won’t power on otherwise…does that mean anything helpful?

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Can you help me understand my Etrecheck report?

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