I can't change the Apple ID on my iPad

My old AppleID email address won’t change to new AppleID on my iPad, can’t reset password


[Edited by Moderator]

iPad, iPadOS 16

Posted on Sep 14, 2023 8:47 PM

Reply
Question marked as Best reply

Posted on Sep 15, 2023 1:08 AM

Based on your screenshot, you need to enter the Apple ID password of the person who did the setup to turn off FindMy and Activation Lock.


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)



1 reply
Question marked as Best reply

Sep 15, 2023 1:08 AM in response to Donnie6787

Based on your screenshot, you need to enter the Apple ID password of the person who did the setup to turn off FindMy and Activation Lock.


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)



I can't change the Apple ID on my iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.