Resetting ipad after removing it from icloud account

I have my parent's old ipad, I'm trying to switch it over to my account. They sent it to me still connected to their icloud account, but I had them remove it today. Then I plugged it into my computer and restored it. After doing so I connected it to my wifi but it still says it's connected to the old icloud account and won't let me sign in with mine. What else do I need to get it switched over? Thanks

iPad mini 3

Posted on Sep 14, 2023 8:46 PM

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Question marked as Best reply

Posted on Sep 15, 2023 2:29 AM

Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. Removing the iPad from the associated AppleID account prior to the device Activation Lock being removed has only served to make recovery more difficult. You and your parents will require this information - and follow the appropriate process:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Otherwise, you will require the AppleID and associated password that was last used to successfully activate the device - which, for the bona-fide owner, should be straightforward.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


3 replies
Question marked as Best reply

Sep 15, 2023 2:29 AM in response to JCattaneo

Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. Removing the iPad from the associated AppleID account prior to the device Activation Lock being removed has only served to make recovery more difficult. You and your parents will require this information - and follow the appropriate process:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Otherwise, you will require the AppleID and associated password that was last used to successfully activate the device - which, for the bona-fide owner, should be straightforward.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


Resetting ipad after removing it from icloud account

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