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i dis a factory reset on my phone and now it will not allow me to use my Apple ID to open phone because I don’t know original password iPhone was set up with
iphone13
iPhone 13 Pro Max
Question marked as
You need the Apple ID & password of the person who did the setup the iPhone.
So, contact the previous owner.
See the following Apple articles:
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)
- If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)
If you can't get in touch with the previous owner, you can't use the iPhone.