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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I will not be able to pre order the iPhone 15 pro. I had gift cards to pay for the phone. I redeemed the gift cards into the apple account. When I was ready to pay for the phone with my apple account the screen says “ Apple account not available for this payment. Not enabled for in app payment.”
iPhone 13 Pro
I am in the US. I am not in a Apple Sharing Family. The link specifically says I should be able to use this payment method. I will contact Apple gift card support.
I am in the US. I am not in a Apple Sharing Family. The link specifically says I should be able to use this payment method. I will contact Apple gift card support.
After contacting Apple Gift Card Specialist I am back at square one. I explain my issue to them clearly. They then created a shared bag for me with the specific iPhone I was purchasing and disconnected from the chat, never addressing the issue I actually had.
Please review the support articles linked below. Are you part of an Apple Sharing Family? You may also need to reach out to Apple Gift Card Support.
What you can buy with your Apple Gift Card or Apple Account balance – Apple Support
What type of gift card do I have? - Apple Support
Contact Apple Gift Card Support
Ultimately, I ended up calling Apple sales and was able to place the order through the phone. The sales representative was able to add the balance from my apple account balance to the order without any issue.
Apple Support Community does not have access to your personal or financial information. Please use the link I provided above to contact an Apple Gift Card Specialist.
Maybe chat or call on Monday. Preorders for iPhone 15 started this morning and I’m sure they’re swamped and probably will be through the weekend.
Did you ever get this resolved? Having the same problem
Call apple and ask to speak with sales. I had to make the purchase through the phone. The apple representative was able to use the balance on my apple account without a problem.
How do you enable apple account balance for in app purchases when not enabled?
