Apple Mail - Flagged message count is wrong

  Model Name: MacBook Pro 14 inch 2023

  Model Identifier: Mac14,9

  Model Number: MPHE3LL/A

  Chip: Apple M2 Pro

  Total Number of Cores: 10 (6 performance and 4 efficiency)

  Memory: 16 GB

MacOS: Sonoma 14.3.1

HD 500 GB

Implemented the solution on two steps:

Mail>Settings>Accounts

• Disabled the account and re-enabled it back;
• This solved the issue.

Thanks for all the info shared, hope this helps others.

Hi meh_67,

Thank you. If the issue is not happening in the new user account, you can share data to the new user account to set that up and use in place of the account with the issue.

Take a look here: Share files with others who use your Mac - Apple Support

Additionally, you can check and see if log in items may be causing the behavior. To isolate the issues, test the behavior after removing log in items from your original macOS user account:

Remove login items to resolve startup problems on your Mac - Apple Support

1. On your Mac, choose Apple menu  > System Settings, click General  in the sidebar, then click Login Items on the right. (You may need to scroll down.)

2. Make a list of the login items in the Open at Login list—you’ll need to remember them later.

3. Select all of the login items, then click the Remove button .

4. Choose Apple menu  > Restart.

5. If this solves the problem, open Login Items settings again, add the login items one at a time, and restart your Mac after adding each one.

6. When the problem occurs again, follow the steps above to remove only the last login item you added.

Let us know if that helps.

Kind regards.

Hello meh_67,

Let's use the process below to create a new user account to see if that behavior still persists from there:

1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)

2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)

3. Click the New Account pop-up menu, then choose a type of user.

• Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.

5. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.

6. Click Create User.

You can also find those steps in this resource: Add a user or group on Mac - Apple Support

Testing in a new user account will help us further isolate this to a user-specific or system-wide conflict.

Let us know your result, and we'll keep moving forward from there.