My Apple TV app will not let me log in

I am having this issue now. I am signed in on my phone, but cannot sign in on MacBook. Nothing happens after i input all my info. I signed in on a web browser, but it won't load or play anything. I tried resetting as you advised, but nothing happened.

Thank you

Hello overcomingobstacles,

For difficulties with the Apple TV app, you'll want to reset it using the steps below:

1. Open the Apple TV app or Apple TV+ app.

2. Go to Settings.

3. Choose the Reset option.

You can also find those steps in this resource: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support That process can sometimes help address odd behaviors.

Should that still persist, do you get a particular error or prompt when you attempt to sign in?

Do you use the Apple TV app on any other devices?

Also, are you still able to sign into your Apple ID via the Apple ID website? Manage your Apple ID

Let us know, and we'll keep moving forward based on those details.

I cannot sign in on MacBook.

What model MacBook (Air/​Pro) is this? Identify the model of your Apple device - Apple Support

What version macOS is it running? Find out which macOS your Mac is using - Apple Support

For older versions system software (≤10.14), the Safari browser may not always support the web technologies that the site is using. Depending on version macOS, you may have a better experience with the Firefox or Chrome browser, as their feature–OS dependency is a bit more flexible for a few versions more.