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Trade in box question

I recently ordered two iPhones and chose my device as the trade in device for both orders. One of the devices is for my sister and one is for me. She wants to trade in her device but it shows my devices serial/imei in the trade in section. Is that an issue?

iPhone 6 Plus, iOS 12

Posted on Sep 15, 2023 1:21 PM

Reply
Question marked as Apple recommended
Meluh_ wrote:

I recently ordered two iPhones and chose my device as the trade in device for both orders.

Yes, that is a significant issue. A specific device can only be traded once.


You’ll need some intervention (Apple Support?) to assist you or one of the two new iPhones will not have any trade device.

Posted on Sep 15, 2023 1:43 PM

1 reply
Question marked as Apple recommended

Sep 15, 2023 1:43 PM in response to Meluh_

Meluh_ wrote:

I recently ordered two iPhones and chose my device as the trade in device for both orders.

Yes, that is a significant issue. A specific device can only be traded once.


You’ll need some intervention (Apple Support?) to assist you or one of the two new iPhones will not have any trade device.

Trade in box question

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