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Level 1

4 points

My relative passed away and we need to get in his phone

We have his Apple ID, but not the password. The screen says the phone is unavailable because it’s locked out.

iPhone 11

Posted on Sep 15, 2023 6:24 PM

Top-ranking reply

Level 10

418,849 points

Posted on Sep 15, 2023 8:23 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member's Apple account - Apple Support

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