User profile for user: datafreak
datafreak Author
User level: Level 1
6 points

Unable To SetUp AirTag

I am unable to setup AirTags with either my iPhone 14 (iOS 16.6.1) or my iPad Pro 11" (iOS 1.6.6.1).

I am logged into my Apple account. I am actively updating apps, downloading music, texting, etc.

I have 2FA enabled. I have two brand new AirTags. My first ones. This issue occurs with both AirTags and exactly the same error on both devices.

  • Bring the new AirTag close to my iPhone or ipad
  • Unlock the device
  • The AirTag setup window pops up automatically
  • I select "Connect"
  • I accept the first available name, Backpack
  • I Agree to the conditions


it says, "connecting..." for a few seconds, then the error: "Could Not Complete AirTag Setup. To setup this airtag, sign in with your Apple ID in Settings"


A previous poster had the same issue, and the Apple response was unhelpful. It did not address the issue he described. Is there an additional location within Settings where I need to log into my Apple ID? Is this a known issue? How may it be resolved?


iPhone 14

Posted on Sep 16, 2023 7:20 AM

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User profile for user: Chattanoogan
Chattanoogan
User level: Level 7
24,450 points

Posted on Sep 16, 2023 12:22 PM

Re: "... My wife successfully setup the AirTag, then removed it from her items ... "


Obviously that's a clue.


There are three items -- FindMy (presumably to include the FindMy Network sub-setting as well), Location Services, and Precision Finding -- listed in "What you need" in this article not addressed in your comments:


Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support




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User profile for user: Chattanoogan
Chattanoogan
User level: Level 7
24,450 points

Sep 16, 2023 12:22 PM in response to datafreak

Re: "... My wife successfully setup the AirTag, then removed it from her items ... "


Obviously that's a clue.


There are three items -- FindMy (presumably to include the FindMy Network sub-setting as well), Location Services, and Precision Finding -- listed in "What you need" in this article not addressed in your comments:


Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support




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User profile for user: datafreak
datafreak Author
User level: Level 1
6 points

Sep 16, 2023 11:49 AM in response to datafreak

UPDATE

The issue persists. I have now also tried:

  • Disabling and reenabling Bluetooth on my iphone
  • I rebooted my iphone
  • I removed and reseated the AirTag battery 5-6 times per another post
  • I let the AirTag sit next to my phone for 15 minutes per another post
  • My wife successfully setup the AirTag, then removed it from her items
  • I even went so far as two sign out of my Apple ID on my iPhone and accept the unpleasantness that entails, re-login and waited for everything to recover and re-sync from iCloud

After each step above, I would retest and receive the same error as I posted above

This has been over a period of two days.

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Unable To SetUp AirTag

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