iCloud payment
I am not able to update my credit card information! Help!!
iPad Pro, iOS 12
Question marked as
User profile for user:
claire504
User level:
Community Specialist
Hi there Hubbard2023,
What happens when you try to update your payment method? Are you seeing a declined or failed message? If so, the steps below may help resolve that message:
How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one.
5. Try to complete your purchase.
Those steps, and more information, can be found in this article: If your payment method is declined in the App Store or iTunes Store - Apple Support
If adding a new payment method doesn't help, you may need to reach out to Apple Support for further help. You can reach out to them using the following link: Apple Support
Take care.