"Payment incomplete" when trying to top-up SUICA card

I have tried my Revolut (VISA) and Amex cards issued in the UK from my iPhone Wallet, to top up the SUICA card, but no luck. I get a Payment Incomplete error. Has anyone have a way around this?

Posted on Sep 16, 2023 10:36 AM

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2 replies

Jeff Donald

Level 8

44,598 points

Sep 16, 2023 12:35 PM in response to Knza

Try using a MasterCard. Visa cards have a know issue right now. Am/Ex >may< work too.

Knza Author

Level 1

5 points

Sep 20, 2023 2:39 PM in response to Jeff Donald

I have tried both Mastercard and Amex, no luck. In other blogs, people say that it is using a rechargeable money card from Japan that made it work..?

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"Payment incomplete" when trying to top-up SUICA card

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