I want my Face ID

I want my Face ID

iPhone XS Max, iOS 16

Posted on Sep 17, 2023 5:38 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2023 5:42 AM

The link above your post - the page you visited before posting your question - offers instructions. I’ve copied the pertinent part here:


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

1 reply
Question marked as Top-ranking reply

Sep 17, 2023 5:42 AM in response to 123Aliamohammedalneyadi

The link above your post - the page you visited before posting your question - offers instructions. I’ve copied the pertinent part here:


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I want my Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.