This apple id is not active

Hello I'm Mongolian. There's no option that call number apple support agent. Please answer my question. My English is not so perfect but i can understand if you call and ask some questions.

I'm new user from android to iphone. About 7 or 10 day after i bought phone and create new account. My work depends on smartphone. i need new applications. My apple id is not active about month+. How do I unlock it? (i'm using other account for this question). Yes i used wrong password as my android device. Forgot new password. I ususally use all my password around 1. 2 same word with ?/ = etc. and i tried but there were wrong or who knows somehow my apple id locked.

This said This apple account is not active. i waited about month. and tried after 7, 14 day or 21 day.

How long i have to wait. Phone keep asking me account password. But i have to press later. Then severel day later try. Still this apple id is not active. i have my all iphone box serial number, my named country registration. driver license. bank card etc. i just opened new account. but that account is somehow blocked that i forgot my password and tried several time. And i used google but goodle said 1 day account block for secuirity or maybe month. but i waited such a long. but still can't activate it. Please check my question. if you answer i will give my phone number and talk. or just tell me how long i have to wait again. Or what did i miss recover account. any hint please. We can use viber, facebook messenger, or direct call. but its mongolian number.

iPhone 14

Posted on Sep 17, 2023 7:52 AM

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5 replies

Sep 18, 2023 7:43 AM in response to unenbat34

Hello unenbat34,


Welcome to Apple Support Communities. 


We understand that your Apple ID is inactive. We are happy to help.


Your can reach Apple ID support by calling the phone number to the nearest region to you. Here’s of list of the support phone numbers by region: Contact Apple for help with Apple ID account security - Apple Support


These steps may help. Let us know if you have further questions.


Take care.

Sep 22, 2023 2:05 PM in response to green500

Hi Green 500

I waited so long. Can you explain why still not active. it is more than a month my account is not active. I just tried my password several time wrong. Penalty is too long. I understand it is for my security or something wrong is going on? Please help me. I don't know how to call nearest region. Please contact me and i'll give you my detail and check it please. Every 7 day i try to recover. Is every try add more day for disable? i just click forgot password and type email and then picture number. I was samsung user and changed to iphone and this problem appears. i'm just a simple man that living normal life. i need applications for my phone to do my work. Please contact me. i waited over a month without password recovery.

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This apple id is not active

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