My user's login picture changes to random dandelion pic (??)

Hi there. I have a MacBook Pro 16-inch, 2023, latest Ventura 13.5.2 OS.

I have the same profile pic on all of my Apple devices (well, iPhone and this MacBook). It's just a selfie of myself, I see it in Settings (Apple ID section), in Contacts etc, everywhere. Just a couple of weeks ago, when I opened my MacBook ( to get out of a sleep mode) I saw on a login screen this pic of a dandelion instead of my selfie. How come? Since then sometimes my selfie goes back on that login screen, but more often I continue to encounter this dandelion pic. My internet connection is great, in Settings it's always my selfie, but I noticed that in Contacts my pic (in "My Card") also is disappearing after reseting. So I get it that user's avatar (on a login screen) is fetched from "My Card" pic in Contacts, am I right? And why does it keep disappearing from there? "Contacts" is "On" in iCloud Settings (both on iPhone and Macbook).


MacBook Pro 16″

Posted on Sep 17, 2023 10:26 AM

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Sep 17, 2023 1:16 PM in response to aintso

aintso wrote:

That's exactly how it had been before all this started to happen. I set my pic in System Settings>AppleID and then set the same photo in "My Card" in Contacts. And then one day this photo in "My card" disappeared, and since then it keeps disappearing from there literally just seconds after I would restore it back.

MacBook Pro 16-inch, 2023, latest Ventura 13.5.2 OS.


You can file a bug report /submit your Apple Feedback here:  http://www.apple.com/feedback 

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Sep 17, 2023 11:39 AM in response to aintso

aintso wrote:

Hi there. I have a MacBook Pro 16-inch, 2023, latest Ventura 13.5.2 OS.
I have the same profile pic on all of my Apple devices (well, iPhone and this MacBook). It's just a selfie of myself, I see it in Settings (Apple ID section), in Contacts etc, everywhere. Just a couple of weeks ago, when I opened my MacBook ( to get out of a sleep mode) I saw on a login screen this pic of a dandelion instead of my selfie. How come? Since then sometimes my selfie goes back on that login screen, but more often I continue to encounter this dandelion pic. My internet connection is great, in Settings it's always my selfie, but I noticed that in Contacts my pic (in "My Card") also is disappearing after reseting. So I get it that user's avatar (on a login screen) is fetched from "My Card" pic in Contacts, am I right? And why does it keep disappearing from there? "Contacts" is "On" in iCloud Settings (both on iPhone and Macbook).


https://discussions.apple.com/content/attachment/96755565-d793-49df-9554-559045090c01


Change it in your Me card in the Contacts.app to match your

>System Settings>AppleID> edit the image





ref:

Add or change contact pictures in Contacts on Mac

https://support.apple.com/en-us/guide/contacts/adrbk1081/mac


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Sep 17, 2023 2:47 PM in response to aintso

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and set the Contact card to the image of your choice. Reboot normally and test to see if the photo sticks or not.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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Sep 18, 2023 4:56 AM in response to aintso

Only as an example and building on suggestion from @ Luis Sequeira1


First image from Contacts application


Second image after Logging into this Forum


Third image from System Settings >> my Apple ID in Upper Most of Sidebar


From what is appearing as your Avatar in this site is Blank ( Fourth image )










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Sep 17, 2023 12:46 PM in response to leroydouglas

That's exactly how it had been before all this started to happen. I set my pic in System Settings>AppleID and then set the same photo in "My Card" in Contacts. And then one day this photo in "My card" disappeared, and since then it keeps disappearing from there literally just seconds after I would restore it back.

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Sep 18, 2023 6:44 AM in response to Owl-53

Yep, here (discussions.apple.com) I can only choose from a fixed set of avatars, can't upload my own photo.

And I do exactly what it suggests in those links above to change my user picture. It's the same everywhere (Macbook, iPhone, iCloud.com), but it keeps disappearing (changing to blank) in "My card" in Contacts app on Macbook and as a result I see a dandelion pic as my avatar on a login screen.

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Sep 18, 2023 6:53 AM in response to aintso

aintso wrote:

Yep, here (discussions.apple.com) I can only choose from a fixed set of avatars, can't upload my own photo.


Uploading a Custom Avatar to the Apple Support Communities is only available Level 3 @ 500 Points


Upload a custom avatar image. Your avatar represents you in the community and is displayed with all your posts.


And I do exactly what it suggests in those links above to change my user picture. It's the same everywhere (Macbook, iPhone, iCloud.com), but it keeps disappearing (changing to blank) in "My card" in Contacts app on Macbook and as a result I see a dandelion pic as my avatar on a login screen.


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My user's login picture changes to random dandelion pic (??)

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