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User profile for user: lpartelow1
lpartelow1 Author
User level: Level 1
4 points

I have a smart tv and I am using the Apple TV app. When I access the app, the screen is black with no sound. Suggestions?

I have a Sony smart tv with an Apple TV app. When I click on the app, I get a black screen with no sound. I watch a show with no problem two days ago. Suggestions?

Apple TV HD, tvOS 14

Posted on Sep 17, 2023 10:31 AM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,466 points

Posted on Sep 18, 2023 4:02 AM

  1. Try restarting the internet equipment (modem, router, switches, Wi-Fi access points, repeaters, mesh nodes, etc.),
  2. Try restarting the smart TV,
  3. Check for system software updates, and apply if available,
  4. Try a delete and re-install of the Apple TV app.

If after all these steps the issue persists, then contact the Apple Support staff for further assistance.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,466 points

Sep 18, 2023 4:02 AM in response to lpartelow1

  1. Try restarting the internet equipment (modem, router, switches, Wi-Fi access points, repeaters, mesh nodes, etc.),
  2. Try restarting the smart TV,
  3. Check for system software updates, and apply if available,
  4. Try a delete and re-install of the Apple TV app.

If after all these steps the issue persists, then contact the Apple Support staff for further assistance.

Reply

I have a smart tv and I am using the Apple TV app. When I access the app, the screen is black with no sound. Suggestions?

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