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I was charged $11.99 when the price was $4.99 how do I get my money back

I purchased something in the app for $4.99 but I was charged $11.99 how do I get this corrected

Posted on Sep 17, 2023 6:37 PM

Reply
Question marked as Apple recommended

Hey tinika145,


You can request a refund for apps or content that you bought through Apple. Follow these steps:


  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to", then choose "Request a refund". 
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.


Please note, if the charge is pending, you can't request a refund yet. After the charge goes through, try to request a refund again.


Hope this helps!

Request a refund for apps or content that you bought from Apple - Apple Support (NZ)

Posted on Sep 17, 2023 6:40 PM

1 reply
Question marked as Apple recommended

Sep 17, 2023 6:40 PM in response to tinika145

Hey tinika145,


You can request a refund for apps or content that you bought through Apple. Follow these steps:


  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to", then choose "Request a refund". 
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.


Please note, if the charge is pending, you can't request a refund yet. After the charge goes through, try to request a refund again.


Hope this helps!

Request a refund for apps or content that you bought from Apple - Apple Support (NZ)

I was charged $11.99 when the price was $4.99 how do I get my money back

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