Custom tones dissapeared after iOS 17 update

Has anyone noticed that after the update to IOS 17, the ability to have custom text or notification tones have disappeared?



I am not bothered about the stock tones by Apple, and loved having the option to have custom tones. This seems a step backwards for users


[Re-Titled by Moderator]

Posted on Sep 18, 2023 1:42 PM

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598 replies

Sep 25, 2023 6:44 AM in response to thetrooper1985

thetrooper1985 wrote:

Has anyone noticed that after the update to IOS 17, the ability to have custom text or notification tones have disappeared?


I am not bothered about the stock tones by Apple, and loved having the option to have custom tones. This seems a step backwards for users

All of my custom ring/text/alarm tone are still on my phone on ios 17.

Question marked as Helpful

Sep 25, 2023 6:47 AM in response to thetrooper1985

Apparently this isn't a bug but done purposely, the only text tones (affects new voicemail, new mail, sent mail, calendar & reminders) you can now use are purchased ones which are their bought ones but not your own free ones however custom ones as noted by others are only visible to ringtones. Apple being Apple have also reduced the volume of text tones (something to do with EU something or other - there are articles on this on the web and many complaining) so there is no bug and not likely to be a fix as it seems a decision has been taken to do just this. Apple like to dictate how you use their products now seemingly how loud your text tones are, to me it's the final straw and another reason now to go to Android. Pointless raising issues and wasting your time sending feedback they pay no attention to it so you either put up & shut up or jump ship.

Question marked as Helpful

Sep 25, 2023 7:14 AM in response to xirhk

Interestingly, I just tried purchasing a new text tone from the iTunes Store. It asked me if I wanted to assign it to a contact. I selected the contact, made the purchase and.... it's not assigned and not available to select. This makes me think it probably is a bug.


Weirdly, some of my custom tones are still on the list. It's possible they are previously purchased ones.

Sep 25, 2023 7:23 AM in response to CS996

CS996 wrote:

The text tones now are stored in a different dedicated location entirely to ringtones so this is a planned development, previously they were all in the same folder repository,

Interesting. The iTunes Store still allows you to purchase an alert tone, and assign it to a contact. But, that doesn't actually happen. However, previously purchased alert tones are available to be selected as text tones. So, I still think something buggy is going on.

Sep 25, 2023 7:25 AM in response to thetrooper1985

Seems like a huge step back that users can no longer use purchased or custom tones for anything else but ringtones, and if custom contact ringtones and textones are used, they still work as they should, but the user cannot change them, except to the newer crappy tones, or the classic ones. Very disappointing indeed. Almost worthy of a downgrade.

Custom tones dissapeared after iOS 17 update

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