How do I redeem a gift card if the digits are scratched off?

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

Apple support's online article:

What to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

says:

"If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support."

Also:

You might need to provide:

• An image of the full front and back of your card.
• A sales receipt showing when your card was purchased.
• The serial number from your card. 

(NB: see at the bottom the above article: "Find your serial number" and illustrations.

The serial number is not the same thing as the code that begins with "X" that you use to redeem the card.

Re: I need a help with an overscratch gift card.. and I will be happy if you can help me out

See: Apple support's online article:

What to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Eg: says:

"If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support."

Also:

You might need to provide:

• An image of the full front and back of your card.
• A sales receipt showing when your card was purchased.
• The serial number from your card. 

(NB: see at the bottom the above article: "Find your serial number" and illustrations.

The serial number is not the same thing as the code that begins with "X" that you use to redeem the card.

I tried to redeem an iTunes gift card but some of the letters/digits were peeled off with the sticker. I called the number on the back and my call was answered by someone in a foreign country and then I was put in hold several times until a “supervisor “ got on the phone and asked me why I purchased so many gift cards and my account was suspended because of suspicious activity!! This infuriates me!! I do buy a lot of the iTunes cards only because it helps me control my spending as opposed to having a credit card on file.

Apple support's online article explains what to do:

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Hi Lollypizzle,

welcome to the Apple (user-to-user) Community.

Re: My Apple Card $20 code missing

The reply has been posted many times in this thread:

Here it is once more where you will see it.

See Apple Support's article: What to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

Hello~ Please click on the link be and contact Apple from there for further assistance…

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support*

*contact Apple Support <<<< Click here.

~Katana-San~

Overstretched wrote:

I need a help with an overscratch gift card.. and I will be happy if you can help me out

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to contact Apple Support.

They may or may not be able to resolve this, or they might direct you to the store where the card was purchased.

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

chibueze234 wrote:

i mistakenly scartch off my apple gift card code off today what do I do

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to contact Apple Support.

They may or may not be able to resolve this, or they might direct you to the store where the card was purchased.

Annafai12 wrote:

How do I redeem if the first 4 digits of the card had been scratch off

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to contact Apple Support.

They may or may not be able to resolve this, or they might direct you to the store where the card was purchased.

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support