How do I redeem a gift card if the digits are scratched off?

How do I redeem if a digit is scratched off


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Posted on Sep 18, 2023 11:02 PM

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Posted on Sep 19, 2023 8:16 PM

Re: Apple gift card : How do I redeem if a digit is scratched off


Apple support's online article:

What to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

says:

"If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support."

Also:

You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 


(NB: see at the bottom the above article: "Find your serial number" and illustrations.

The serial number is not the same thing as the code that begins with "X" that you use to redeem the card.

293 replies

Apr 22, 2024 7:48 AM in response to Lindajjggf

Lindajjggf wrote:

How do I redeem Apple Card code was scratched off


Hello and welcome to the thread.


Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


You will need to contact Apple Support.


They may or may not be able to resolve this, or they might direct you to the store where the card was purchased.

Apr 22, 2024 8:48 PM in response to Ademola_247

Ademola_247 wrote:

Hello I scratched my Apple gift card off and I mis 2 last number


Hello and welcome to the thread.


Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


You will need to contact Apple Support.


They may or may not be able to resolve this, or they might direct you to the store where the card was purchased.

Apr 26, 2024 7:33 AM in response to sheriffdeen33

sheriffdeen33 wrote:

I mistakenly scratched out two code from my card of $100


Hello and welcome to the thread.


Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


You will need to contact Apple Support.


They may or may not be able to resolve this, or they might direct you to the store where the card was purchased.

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How do I redeem a gift card if the digits are scratched off?

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